FAQ

FAQ – MomsCare Baby Shop

1. What makes MomsCare products different?

Our products are designed with real parenting in mind—lightweight, durable, mess-proof, and made from baby-safe materials. Each item is tested to meet U.S. safety standards and crafted for everyday comfort and convenience.

2. Are your bibs and baprons safe for sensitive skin?

Yes. All our fabrics are non-toxic, BPA-free, PVC-free, and gentle on sensitive skin, making them safe for daily use from infancy through toddler years.

3. How do I clean the baprons, bibs, and splash mats?

Our products are designed for easy cleaning:

  • Baprons & Bibs: Machine washable or rinse clean under running water

  • Splash Mats: Wipe clean or machine wash on gentle

  • Wet Bags: Machine washable & quick drying

Always air dry for best results.

4. What ages are your baprons suitable for?

Our baprons are available in two size ranges:

  • Baby Size: 6 months – 3 years

  • Toddler Size: 3 – 5 years

They are adjustable and designed to grow with your child.

5. Do you offer free shipping?

Yes! We offer free standard shipping within the United States.
Expedited shipping options are also available at checkout for an additional fee.

6. How long will my order take to arrive?

Orders are processed within 1–2 business days, and delivery typically takes:

  • Standard Shipping: 3–7 business days

  • Expedited: 2–4 business days

  • Priority Express: 1–2 business days

(Delays may occur during holidays or high-volume periods.)

7. Can I change my shipping address after placing an order?

If the order has not been shipped yet, we can update your address.
Please contact us within 12 hours of placing the order at:
📧 support@momscarebabyshop.com

8. What if my package is lost, delayed, or marked as delivered but I didn’t receive it?

If your order is marked Delivered but missing, please:

  1. Check your mailbox and front door

  2. Ask neighbors or building staff

  3. Contact the carrier directly

If you still cannot locate the package, email us and we will assist you.

9. Do you accept returns or exchanges?

Yes! We offer returns within 30 days of delivery for unused, unwashed items in their original packaging.
For hygiene reasons, used items cannot be returned.
Please email our support team to start a return.

10. What payment methods do you accept?

We accept:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

All transactions are secured and encrypted.

11. Where are your products made?

Our products are responsibly manufactured by trusted partners who follow strict quality and safety standards. Every item is inspected before shipping to ensure premium quality.

12. How can I contact customer support?

You can reach our team anytime at:
📧 support@momscarebabyshop.com
We respond within 24–48 business hours.